1. Introduction
Discover Canada ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website discovercanada.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, participate in activities on the Site, or otherwise contact us. The personal information we collect may include:
- Name
- Email address
- Phone number
- Mailing address
- Demographic information
- Preferences and feedback
Automatically Collected Information
When you visit our Site, we may use cookies, web beacons, tracking pixels, and other tracking technologies to collect information about your browsing actions and patterns, including:
- IP address
- Browser type
- Domain names
- Pages visited
- Time spent on pages
- Links clicked
- Device information
- Referring URL
3. How We Use Your Information
We may use the information we collect from you for the following purposes:
- To personalize your experience on our Site
- To improve our Site and offerings
- To respond to your inquiries and provide customer service
- To send periodic emails regarding your order or other products and services
- To administer contests, promotions, surveys, or other Site features
- To process transactions
- To protect against unauthorized access to our services
- To comply with applicable law, legal processes, and regulations
4. Information Sharing and Disclosure
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.
Business Transfers
If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
5. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.
Cookies
A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. We use the following types of cookies:
- Necessary Cookies: Essential for the website to function properly
- Functional Cookies: Remember preferences for a better experience
- Performance Cookies: Collect information about how you use our website
- Marketing Cookies: Used to deliver relevant advertisements
Cookie Management
You can manage your cookie preferences through our cookie consent tool that appears on the website. You can also control cookies through your browser settings. Please note that disabling certain cookies may impact your experience on our Site.
6. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" (as defined in applicable laws on security breach notification) to you via email or conspicuous posting on the Site without unreasonable delay.
7. Your Rights and Choices
You have certain rights regarding the personal information we collect, use, disclose, and otherwise process. These rights may include:
Access and Update
You can review and change your personal information by logging into the Site and visiting your account profile page, where applicable.
Email Marketing
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails or by contacting us. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.
Right to Delete
You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
8. International Data Transfers
Our servers are located in Canada. If you are accessing our Site from outside Canada, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in Canada and other countries.
If you are a resident of the European Economic Area (EEA) or other regions with laws governing data collection and use that may differ from Canadian law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.
9. Children's Privacy
Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the email address listed below.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Discover Canada Tourism
123 Maple Street
Toronto, ON M5V 2T6
Canada
Phone: +1 (416) 555-7890
Email: [email protected]